Frequently Asked Questions

How many nails come in a set?

Ten nails come in a set. Make sure to check your nail measurements before ordering to ensure a proper fit. You can learn more about nail sizing under Find Your Size.

How long do the nails stay on?

Nail retention is all about application.

1-2 Days: Apply a thin strip of glue from your cuticle to tip. Bring glue with you in case of an emergency.

5-7 Days: Apply a pea-sized dot of glue to each natural nail (adjust for pinkie) and a little to the back of the Poli Press nails. Spread around. Don't get too close to the skin as the glue will disperse as pressure is applied.

8-14 Days: Follow full instructions on the nail application card included in your kit.

What comes in the package?

The set of nails you ordered and an application kit, which includes nail glue, adhesive tabs, buffer, nail file, cuticle pusher, and alcohol wipe.

Do you ship internationally?

Not at the moment. Currently, shipping is only available within the U.S.

What do I do if my package gets lost?

Once handed over to the carrier, Poli Press has no control over the packages. If the address provided was correct, contact USPS.

Are the nails reusable?

Yes! Depending on how long you've worn them, and if they are still in good shape once removed, gently buff the back of the Poli Press nail to remove old excess glue and reapply as usual.

How do I figure out my nail size?

Please refer to the Find Your Size option in the menu.

Do you accept exchanges or offer refunds?

Due to the nature of the products and sanitary reasons, all sales are final. For this reason, please ensure you double-check your order and nail sizes before placing your order.

Any claims concerning quality/damaged/defective items must be submitted within 2 weeks after the product has been received.

How long does it take to process and ship my order?

It takes 5-14 days for your order to be processed for shipping. Please understand I only have one set of hands to paint, process, and ship the nails.

How long are shipping times?

Nail shipping times are dependent on location and the shipping preference selected at checkout. Typically, you can expect shipping to take 5-8 business days.